Cancellation and Refund Policy
1. General Information
We strive to ensure our customers are satisfied with their purchases. This policy outlines the terms and conditions for cancellations and refunds. By making a purchase, you agree to these terms.
2. Cancellation Policy
2.1. Order Cancellation
• Orders can be canceled within 24 hours of placing them for a full refund.
• To cancel your order, please contact our customer service team at ttda.info@gmail.com.
2.2. Service Cancellation
• Services can be canceled up to 24 hours before the scheduled time for a full refund.
• Cancellations made less than 24 hours before the scheduled service will incur a 30% cancellation fee.
3. Refund Policy
3.1. Physical Products
• If you are not satisfied with your purchase, you may return the product within 24 hours of receipt for a full refund or exchange.
• Items must be returned in their original condition, unused, and in their original packaging.
• To initiate a return, please contact our customer service team at ttda.info@gmail.com.
3.2. Digital Products
• Due to the nature of digital products, we do not offer refunds once the product has been downloaded or accessed.
• If you encounter issues with your digital product, please contact our customer service team for assistance.
3.3. Services
• Refunds for services will be issued if the service is canceled within the allowed cancellation period (see section 2.2).
• No refunds will be given for services already rendered.
4. No Refund Policy
• All sales are final. We do not offer refunds or exchanges on any products or services purchased.
• In exceptional cases, if a product is found to be defective or damaged, please contact our customer service team at ttda.info@gmail.com within 24 hours of receipt for a resolution.
5. Refund Process
• Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
6. Late or Missing Refunds
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at ttda.info@gmail.com.
Digital Product Cancellation and Refund Policy
1. General Information
We strive to provide high-quality digital products and customer satisfaction is our top priority. This policy outlines the terms and conditions for cancellations and refunds for digital products. By making a purchase, you agree to these terms.
2. Cancellation Policy
2.1. Order Cancellation
• Orders for digital products can be canceled within 24 hours of placing them, provided that the product has not been downloaded or accessed.
• To cancel your order, please contact our customer service team at ttda.info@gmail.com
3. Refund Policy
3.1. Eligibility for Refunds
• Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded or accessed.
• Refunds may be considered on a case-by-case basis if there are significant technical issues or defects with the digital product that cannot be resolved by our support team.
3.2. Process for Requesting a Refund
• To request a refund, please contact our customer service team at ttda.info@gmail.com within 24 hours of purchase.
• Please provide details of the issue and any relevant screenshots or information that can help us understand and resolve the problem.
3.3. Resolution of Issues
• Our team will review your request and respond within 7 business days.
• If a refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 7 days.
4. Exceptions
• No refunds will be granted for change of mind or incorrect purchases.
• Refunds will not be issued for digital products that have been partially or fully used or accessed unless there is a proven defect.
5. Contact Information
For questions about cancellations or refunds, please contact us at:
• Email: ttda.info@gmail.com
• Address: Khumulwng, Dokmali Hati 799045, TTAADC, TRIPURA (W)•INDIA•