Shipping Policy
1. General Information
We strive to deliver your order as quickly and efficiently as possible. This policy outlines the terms and conditions related to shipping for both digital and physical products. By making a purchase, you agree to these terms.
2. Digital Products
2.1. Delivery Method
• Digital products will be delivered via email or made available for download through our website.
• Upon successful payment, you will receive a confirmation email with a download link or access instructions within 48 hours.
2.2. Delivery Time
• Digital products are typically available immediately after purchase, but please allow up to 3 days for processing in rare cases.
• If you do not receive your digital product within this time frame, please contact our customer service team at ttda.info@gmail.com
3. Physical Products
3.1. Shipping Destinations
• We ship to addresses within India subject to shipping restrictions and policies of our carriers.
• Note that there may be restrictions on some products for certain international destinations.
3.2. Shipping Rates and Delivery Estimates
• Domestic Shipping:
• Standard Shipping: Estimated delivery 7-10 days -Cost 70 Rupees
• International Shipping:
• No International Delivery: We currently do not offer shipping services outside of India.
• Delivery estimates are provided at checkout and are subject to change based on carrier availability and other factors.
• Shipping charges for your order will be calculated and displayed at checkout.
3.3. Order Processing Time
• All orders for physical products are processed within 1 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed. We will communicate any significant delays via email.
3.4. Shipment Confirmation and Order Tracking
• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
• The tracking number will be active within 48 hours.
3.5. Customs, Duties, and Taxes
• PTOMB ENTERPRISE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
3.6. Damages and Lost Packages
•. PTOMB ENTERPRISE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.
4. Returns Policy
• Our Returns Policy provides detailed information about options and procedures for returning your order.
5. Contact Information
For questions about shipping, please contact us at:
• Email: ttda.info@gmail.com
• Address: Khumulwng, Dokmali Hati, 799045, TTAADC, TRIPURA (W)•INDIA•